RBI Customer Care: Helpline, Email, Complaint Process & Full Contact List (2025)

The Reserve Bank of India (RBI) empowers every Indian to report unresolved banking, NBFC, and digital wallet issues. If your financial institution hasn’t resolved your complaint within 30 days, or you’re being harassed by a loan app, RBI gives you the power to escalate.

This guide includes:

• RBI’s helpline, emails & complaint form

• Postal complaint steps

• Direct contact to RBI Governor

• Full state-wise CEPC contact list

• What RBI will and won’t handle

• Clean final structure for user clarity

☎️ RBI Helpline Number

• Number: 14448

• Timings: Monday to Friday, 9:30 AM – 5:15 PM

• Languages: Hindi, English & major regional languages

Call for:

• Filing complaints

• Understanding RBI’s Ombudsman Scheme

• Clarification about regulated institutions

📧 RBI Email IDs

• Complaints: crpc@rbi.org.in

• Feedback: rbikehtahai@rbi.org.in

Include:

• Full name, contact info

• Complaint summary

• Attach screenshots/documents

📝 How to File a Complaint

✅ Option 1: Online – RBI CMS

1. Visit https://cms.rbi.org.in

2. Click “File a Complaint”

3. Select institution (Bank/NBFC/UPI)

4. Fill form with issue details

5. Upload proof

6. Submit and save complaint ID

📮 Option 2: By Post

Send your complaint to:

CRPC (Centralised Receipt and Processing Centre)

Reserve Bank of India

4th Floor, Sector 17

Chandigarh – 160017

Include:

• Complaint letter with facts

• Previous bank responses

• Name, mobile, email

✅ When Can You Contact RBI?

Contact RBI if:

• Your provider hasn’t responded in 30 days

• Their response was vague, false, or unfair

• You faced:

  • UPI/payment failure

  • Loan fraud or harassment

  • Credit card block without reason

  • Account freeze or closure denial

  • Violation of RBI guidelines

❌ What RBI Will Not Handle

• Loan sanction disputes

• EMI or interest negotiation

• Commercial policy decisions

• Complaints already in legal proceedings

• Unregistered app frauds (report to police/cyber cell)

🧑‍💼 RBI Governor Contact Details (Escalation Only)

If you’ve exhausted other routes, you may contact:

Shri Shaktikanta Das

Governor, Reserve Bank of India

18th Floor, Central Office Building

Shahid Bhagat Singh Road, Mumbai – 400001

📞 022-22661872

📠 022-22661784

📧 governor@rbi.org.in

🏢 RBI CEPC Contact Directory – All 32 Offices (2025)

Here is the complete state-wise list of RBI’s Consumer Education and Protection Cells (CEPCs). These help consumers file and escalate grievances regionally.

1. Agartala – Jackson Gate Building – 0381-2381071

2. Ahmedabad – Ashram Road – 079-27540955

3. Aizawl – Dawrpui, Opp Assam Rifle Gate – 0389-2313442

4. Belapur – CBD Belapur – 022-27578004

5. Bengaluru – Nrupathunga Road – 080-22180397

6. Bhopal – Hoshangabad Road – 0755-2551592

7. Bhubaneswar – Jawaharlal Nehru Marg – 0674-2390074

8. Chandigarh – Sector 17 – 0172-2780180

9. Chennai – Rajaji Salai – 044-25361910

10. Dehradun – Rajpur Road – 0135-2740140

11. Gangtok – NH-10, Tadong – 03592-281117

12. Guwahati – Pan Bazaar – 0361-2636559

13. Hyderabad – Secretariat Road – 040-23232016

14. Imphal – Lilashing Khongnangkhong – 0385-2411819

15. Itanagar – Van Vihar, Chimpu – 0360-2203136

16. Jaipur – Tonk Road – 0141-2577948

17. Jammu – Rail Head Complex – 0191-2479472

18. Kanpur – M.G. Road – 0512-2332938

19. Kochi – Ernakulam North – 0484-2402468

20. Kohima – Secretariat Junction – 0370-2950283

21. Kolkata – Netaji Subhas Road – 033-22130026

22. Lucknow – Vipin Khand, Gomti Nagar – 0522-2307948

23. Mumbai – Fort – 022-22603644

24. Nagpur – Civil Lines – 0712-2806326

25. New Delhi – Sansad Marg – 011-23325247

26. Panaji – Gera Imperium-II – 0832-2467888

27. Patna – South Gandhi Maidan – 0612-2320815

28. Raipur – Sundar Nagar – 0771-2242352

29. Ranchi – Kutchery Road – 075429-76444

30. Shillong – BSNL Bhavan, Barik – 0364-2501839

31. Shimla – Kasumpti – Not listed

32. Thiruvananthapuram – Bakery Junction – 0471-2337188

Final Thoughts

The Reserve Bank of India has built a robust and accessible complaint system for Indian consumers. From digital frauds to banking negligence — your voice matters.

Don’t let unresolved issues sit idle. Raise your complaint officially. Escalate it professionally. Protect your finances confidently.

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